I have an issue with my receipt - how do I get assistance?

The most common reason for a failed submission is poor photo quality. To ensure your receipt is processed, follow the best practices for capturing a clear image.

If you still encounter issues, here’s how to resolve them:

Step 1: Review and Resubmit Your Receipt

If your submission is unsuccessful, tap "Review Your Receipt Photos." From there, you can delete the original images and replace them with new ones by selecting "Add Photo."

Make sure that all key details - store name, date, total amount, and purchases are fully visible. Blurry images or missing information will result in rejection. Please note that resubmitting the same photo will not work, so be sure to take a new improved picture. 

Step 2: Request a Manual Review

If your second attempt also fails and you believe the receipt should be accepted, you can request a manual review.

• Tap "Contact Customer Support" at the bottom of the screen.
• Select the receipt in question.
• Tap "Send for Review."

Our team will assess your receipt and provide an update.

Step 3: Wait for the Review Outcome

Once your receipt is under review, you will receive an email with the results within 10 days. Please avoid submitting multiple support tickets for the same issue, as this may delay the review process.

Step 4: Disputing Cashback Amounts

If your receipt was approved but you didn’t receive the expected cashback, this is likely due to missing offer requirements. However, if you believe there was an error, you can submit a support request through your Activity Ledger:

• Once you enter Magic Receipts, tap the menu icon (three horizontal lines).
• Select "See Recent Activities."
• Locate the relevant transaction and tap the arrow to expand the details.
• If you received some credit, find the transaction in the POSTED tab and tap the help link.
• If you received no credit, locate the transaction in the VISITED tab and submit a support request.

⚠️ Important: If your receipt was rejected, you should request a review rather than submitting a dispute.

Final Notes

After submitting your request, please allow up to 10 days for a response. Keep an eye on your messages for updates, and if further action is needed, be sure to respond promptly.

If you are still experiencing issues, please feel free to contact BrandBee's support at [e-mail].